Form submission issues refer to problems that prevent users from successfully submitting a form for various reasons. This could be due to an error on the page, but it might also be a logical issue, such as a required field not being filled out for some reason that isn’t noticeable, or there’s a field with overly strict validation, like a phone number format that isn’t correct. However, the user might not be able to see or understand the required format to fill out the field correctly.
How can these issues be resolved?
First, it’s advisable to review the video recorded by BugMonitor to see exactly what the problem was. Following this, try to reproduce the specific error on a device where the issue occurred to verify the fix.
1.) In the case of a logical problem, identify which field caused the issue. If a field's validation is the problem, it's worth making the expected format clearer. At the same time, consider making the form validation less strict.
2.) If there's no visible logical error, check for JavaScript errors associated with the page recorded by BugMonitor, as these can also cause the problem.
3.) For mandatory selectable fields (radio, select, checkbox), it's advisable to set a default value. Alternatively, provide a clear and visible error message indicating what the problem was so the user can correct it.
