One of the most critical errors is when a button or link does not work on a page. When this happens, a user cannot fill out a form, subscribe, add a product to the cart, or even make a payment on the site.
Often, these errors only occur on certain devices under specific circumstances. This is why it is important to review the videos recorded by BugMonitor related to the error to get an accurate picture of the issue.
What can cause the error?
In most cases, a JavaScript error causes the problem, so it’s worth checking for JavaScript errors detected by BugMonitor on the page.
Besides JavaScript errors, the issue could also be a simple implementation mistake (e.g., a link or button is empty), caused by an optimizer plugin, or a fault in some integration (e.g., captcha).
How to fix the error?
The first step is to reproduce the error. Once that is achieved, we can start fixing it. If necessary, it might be wise to seek help from a professional. After the fix, make sure the error can no longer be reproduced.
1.) JavaScript Errors: If there are JavaScript errors present, begin by resolving these issues. More information here.
2.) Plugin Conflict: Disable any plugins that are not strictly necessary for the page (for instance, the site builder, WooCommerce, or the form plugin cannot be disabled) and check if the error still occurs. If it does not, start re-enabling the plugins one by one to identify when the error reappears.
3.) 3rd Party Services: Attempt to disable 3rd party services, such as Recaptcha.
4.) Check the HTML Code: Verify there are no HTML errors, as these could also be causing the problem. By viewing the source code in the browser using view-source, the browser will highlight any erroneous elements.
